Frequently Asked Questions

To check your card balance, follow the instructions on the back of your gift card.

Vanderbilt's offers special order service at all of our retail locations. If a style/size is manufactured by one of our vendors, we would be happy to place an order the vendor and contact you for in-store pick-up. Please contact your nearest Vanderbilt's location where they can check availability and confirm pricing.

Vanderbilt's does not offer online ordering at this time. Please contact your nearest store to check stock, arrange in-store pickup, or ask about shipping.

Vanderbilt's does offer a military discount during special promotional periods. Those discount periods will be advertised on our website, through social media and in-store notices.

Gift cards can be purchased at all Vanderbilt's retail locations. To place an order for a gift card to be sent to you, please contact your nearest Vanderbilt's location and they would be happy to take your payment and send one to you, or the gift card recipient, through the mail.

Vanderbilt's currently accepts cash, Visa, MasterCard, or Discover at all retail locations. We do not accept checks for payment.

Please see Sponsorships & Donations for more information about submitting a donation request.

New, unworn merchandise can be returned for a refund within 60 days. After 60 days, a Vanderbilt's gift card will be issued for new, unworn returns.