All returns must be new in the original packaging with all tags attached. No worn or laundered returns will be accepted. A receipt or proof-of-purchase is required for any return.
Within 60 days – Gift Card or Refund in same tender as original purchase.
After 60 days – Gift Card only. NO Refunds.
No returns will be accepted without a receipt or proof-of-purchase.
We recommend all footwear is tried on at home on carpet, to ensure a proper fit, and prevent any sole wear. Footwear that has been worn outside cannot be returned. Boots that are in new, unworn condition can be returned with a receipt for refund within 60 days.
For defective returns, please contact the store manager of the Vanderbilt’s location where the product was purchased to discuss . Proof-of-purchase date is required for defective returns to be considered for a refund or adjustment. Boots that are possibly defective will be returned to the manufacturer’s quality control department for examination. Please clean up any dirty boots and renew as good as possible. Dirty boots will be refused by Vanderbilt’s and the manufacturer.
Footwear found to have abusive sole and upper treatment may not be returned for any reason. Proof of purchase must accompany all returns.